Refund policy

At WP Radiant, we want you to feel confident when purchasing our WordPress themes and digital products. Because our products are digital and can be downloaded or accessed immediately after purchase, refunds are generally limited to specific circumstances outlined below.

Please read this Refund Policy carefully before making a purchase.

1. Eligibility for a Refund

You may be eligible for a refund if:

  • The product has a verified technical issue that prevents it from functioning as described.

  • Our support team is unable to resolve the reported issue after being given a reasonable opportunity to investigate and assist.

  • You received the wrong product due to an error on our side.

  • You were charged more than once for the same product because of a duplicate payment.

  • The product is materially different from the features or functionality described on the product page at the time of purchase.

Refund requests must be submitted within 14 days of the original purchase date.

2. When Refunds Are Not Available

Refunds will generally not be provided in the following situations:

  • You changed your mind after purchasing the product.

  • You purchased the wrong theme or product.

  • You no longer need the product.

  • You found another theme or product that you prefer.

  • You do not have sufficient WordPress, hosting, development, or technical knowledge to use the product.

  • Your hosting environment, third-party plugin, customization, or external software causes a compatibility issue that is not related to the WP Radiant product itself.

  • You did not review the product description, demo, features, requirements, or documentation before purchasing.

  • You request a refund after the applicable refund period has expired.

  • The product has been substantially modified by you or a third party and the modification caused the issue.

  • You are unable to install or configure the product but have not contacted our support team for assistance.

3. Technical Issues and Support

If you experience a technical problem, please contact our support team before requesting a refund.

When submitting your request, please provide:

  • Your order number

  • The email address used for the purchase

  • The name of the product

  • A clear description of the issue

  • Screenshots or screen recordings, where helpful

  • Relevant website or system information required to reproduce the issue

Our team will first attempt to identify and resolve the problem.

A refund may be approved if we confirm that the issue is caused by the WP Radiant product and we are unable to provide a reasonable solution.

4. Theme Compatibility

WP Radiant themes are developed for supported versions of WordPress and the technologies listed on the relevant product page.

Before purchasing, customers are responsible for reviewing:

  • WordPress compatibility

  • PHP or hosting requirements

  • Supported plugins

  • Theme features

  • Demo content

  • Product documentation

  • Any third-party software requirements

We cannot guarantee compatibility with every third-party plugin, custom codebase, page builder, hosting configuration, or external service unless that compatibility is specifically stated on the product page.

5. Product Demos and Pre-Purchase Review

Where a live demo is available, we strongly recommend reviewing it before purchasing.

The live demo is intended to help you understand the design, layout, functionality, and overall appearance of the theme.

If you have questions about a feature or compatibility requirement, please contact us before completing your purchase.

6. Bundle Purchases

Refund requests for theme bundles or multi-product packages will be considered only where there is a verified technical issue affecting the bundle or where the bundle is materially different from what was advertised.

We do not provide partial refunds simply because a customer decides not to use some of the products included in a bundle.

7. Duplicate Payments

If you are accidentally charged more than once for the same order, please contact us with the relevant transaction details.

Once the duplicate payment is verified, the additional charge will be refunded.

8. Refund Processing

If your refund request is approved, the refund will be issued to the original payment method used for the purchase.

Depending on your bank, card provider, or payment processor, it may take several business days for the refunded amount to appear in your account.

WP Radiant does not control processing times once a refund has been submitted to the payment provider.

9. License and Product Access After Refund

If a refund is approved:

  • Your license may be cancelled.

  • Access to premium updates may be removed.

  • Access to premium support may be terminated.

  • You must stop using the refunded product where required by the applicable license terms.

10. Chargebacks and Payment Disputes

We encourage customers to contact WP Radiant before opening a payment dispute or chargeback.

In many cases, technical, billing, or access-related issues can be resolved quickly through our support team.

Fraudulent or abusive chargebacks may result in suspension of licenses, downloads, updates, and support access associated with the relevant account.

11. Exceptions

Certain refund requests may be reviewed individually where required by applicable consumer protection laws.

Nothing in this policy is intended to exclude rights that cannot legally be excluded under applicable law.

12. How to Request a Refund

To request a refund, contact WP Radiant support and include:

  • Your full name

  • Order number

  • Purchase email address

  • Product name

  • Reason for the refund request

  • Details of any technical issue

  • Screenshots or supporting information, where applicable

Please allow our support team a reasonable opportunity to review your request and assist with the issue before a final refund decision is made.

13. Policy Updates

WP Radiant may update this Refund Policy from time to time.

Any changes will apply to purchases made after the updated policy is published, unless otherwise required by applicable law.

Contact

If you have any questions about this Refund Policy or need help with a purchase, please contact the WP Radiant support team through the contact details available on our website.